FAQ

HOW LONG WILL IT TAKE YOU TO REPAIR MY ITEMS?

Typically repairs can take 3 to 4 business days, not including Saturday or Sunday.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept Cash, Visa, MasterCard, American Express, Discover, JCB, UnionPay, and Paypal.

DO YOU ONLY USE ORIGINAL REPLACEMENT PARTS?

Yes, when available. Options for parts will be discussed with the owner prior to ordering, so they will know exactly what brand and model of parts are going to be used in the repair.

WHAT IS YOUR PRIVACY POLICY?

All information stored on a customer’s computer is kept in strictest confidentiality. No customer information will be shared with any other party, nor with other members of Flat Rate Computer & Network Repair. Privacy is our top priority!

WHAT ARE YOUR TERMS OF SERVICE?

1. Does not include hardware and in-wall ethernet installation.
2. Full payment due upon completion of job.
3. 30 day warranty on all hardware repairs.
4. 1 week warranty on all software repairs.

WHAT ROUTERS DO YOU RECOMMEND?

For home use, we recommend using Asus Routers due to their security, features, and AiMesh. In particular, AiMesh allows users to better cover dead spots by linking AiMesh Asus routers together. Models we recommend for cable internet connections are: Lyra mini, RT-AC1900, RT-AC68W, RT-AC68U, RT-AC68P, Lyra, Blue Cave, RT-AC86U, RT-AC2900, RT-AC88U, RT-AC3100, RT-AC5300, and ROG Rapture GT-AC5300. For DSL we recommend the  DSL-AC68U

WHAT MODEMS DO YOU RECOMMEND?

We recommend using Arris Surfboard modems instead of the one provided by the cable company. Arris modems have proved the best in our experience and are fairly priced. Give us a call and we can make a specific recommendation as to which Arris Surfboard model we recommend.

WHAT DESKTOP AND LAPTOP BRANDS DO YOU RECOMMEND?

In our experience the Dell, Lenovo, and Apple computers have proven the most resilient and easiest to repair.  They also seem to have the least amount of additional added software (sometimes called bloatware) added to them from the factory. If you are looking at a particular model, give us a call and we can let you know if it is a good purchase or not.